Wilmington Location (Wilmington NC)

June 10, 2011


Wilmington Customer Commitment


As our customer, you should come to expect only the highest level of service from Professional Builders Supply. Our goal is to be the most dependable, efficient and professional supplier of quality building materials in the Wilmington market. To that end, this serves to document our commitment to you:

Credit Returns and Pick Ups
– Within 2 full business days – all credit returns will be removed from your job within 2 full business days from the day and time that your Account Manager submits it to the Shipping Department. Your account will be credited within 3 full business days. Note: Trim returns should be stacked on the trim rack provided by PBS Framing, Treated and Siding returns should be stacked neatly and accessible by fork lift.
Invoicing / Billing Accuracy
– we go to painstaking lengths including two separate review processes to ensure prompt, accurate and easy to read invoicing. Invoices will be mailed every week, and your statement will arrive no later than the 3rd business day of the following month. Should you have questions or identify any discrepancy, the problem will be resolved and your account adjusted within 48 hours of notification.
“Fill In” Orders – 4 hour Turnaround
– any “fill in” order of stock material (in our inventory) will be delivered within 4 hours of the time the order is received without exception, if requested. Any “fill in” order must be received by 11:00 am to be delivered the same day. A “fill in” order is defined as being able to be delivered on a full size pick up truck. Remember this is the minimal level of service you can expect.
Full Package Orders
– Next Day Delivery – full package orders will be shipped no later than the end of the business day following the day the order was placed.
Shop Production
– 1 full day production/ ship the next day – all stock interior doors, currently 6 panel textured with satin nickel hinge, that have casing applied by our shop, only require 1 full day of production, and can be shipped the next day.
Interior Trim/ Interior Door Deliveries
– all full packages of interior trim will be delivered on a trim rack in the garage unless conditions warrant otherwise. All interior doors will be stacked by hand (all left hands in one row, right hands in one row, etc) in the largest room of the house.
Service and Warranty Requests
– 48 Hour Response – all service and warranty related requests will be addressed promptly and you will be contacted with a plan of action within 48 hours.
Courteous and Professional Delivery Personnel
– our delivery personnel will be professional and courteous at all times. Every delivery will incorporate a business card from the driver and shipping documents will be placed in a clearly visible position in a packing slip on the material delivered. We also document most of our deliveries with a digital camera photo.
Customer Pick Up’s
– Prompt Attention – we recognize that time is of the essence when you visit our facility to pick up or return material. You will be recognized and served immediately until your transaction is complete. We also pride ourselves in keeping our showroom, warehouse and yard neat and orderly. Our goal is provide you a clean and safe place to do business with us.
Quotations and Bids
– 48 hour Turnaround – all quotations and bids not requiring a detailed take off will be completed and returned within 48 hours. Quotations and bids requiring a detailed take off will be returned within 4 full business days.
Telephones Answered Professionally and Promptly
– our telephones will be answered within two rings in person between the hours of 7:00 am and 4:00 pm. You will not be transferred into a voicemail system unless you request it. Telephone calls will be returned promptly.
On The Job Sales Representation
– a major component of our business model is Account Managers who frequent your jobsite. You can expect a jobsite visit from your Account Manager within 1 full day if requested. Again remember this is the minimal level of service you can expect.
Timely Communication
– if for any reason, your delivery will be delayed, short shipped / backordered, damaged or any other unforeseen problem occurs, you will be notified by your Account Manager immediately.
Sense of Urgency
– due to the nature of our business, mistakes will occur from time to time. Furthermore, in many situations, our ability to serve you is dictated almost exclusively by our vendors. In these situations, we will demonstrate an unequalled sense of urgency and persistence in resolving the problem and fulfilling your needs.
Professionalism
– our name was selected for a reason. It is our goal and our expectation that any person representing our company will represent themselves in a professional manner and have the utmost courtesy, concern and appreciation for your business.
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The above is the minimal level of service that you, as our customer, should come to expect. This is not designed to be a goal, something we shoot for or an occasional target. It is a way of life for us. This document serves as our internal mission, vision and value statement to our associates. All of our internal systems and processes are designed to ensure we meet this commitment each and every time, for each and every customer.
If you see an exception to this commitment, no matter how insignificant it may seem, I would greatly appreciate you calling me personally at 386-4300.
Thank you for the opportunity that you have afforded us. We hope to continue to earn your business and respect in the future!
Troy Wilkerson
Market President, Partner
. . . it’s about the service!!!®



Wilmington Management Team


Our Management Team, while relatively young and energetic, collectively possess over 100 years of experience specifically in the building supply business. This same group has had direct responsibility for the management and oversight of more than 25 individual building supply operations, including 6 different individuals who have managed a location for a national building material supplier.



Troy Wilkerson
– Wilmington Market President, Partner

Troy is a co-founder and original partner of Professional Builders Supply. He has over 22 years of experience in the building material industry having served in various capacities with a national dealer in several different markets in the Southeast. Troy’s career included stints as a General Manager in Greenville, SC, Youngsville, NC and Garner, NC prior to being promoted to Market Distribution Manager for the Triangle area of North Carolina. He was widely viewed as one of the best operations professionals within the company and within the industry. Troy was instrumental in designing and setting up initial operations in several of these locations as well as reconfiguring several distribution facilities to enhance efficiencies. More about Troy





Chris Wilkins
– Operations Manager

Chris currently manages and directs all delivery, warehouse and service personnel at Professional Builders Supply’s Wilmington location. Chris has a wealth of experience, over 20 years in the industry, having worked his way through the ranks at a national dealer as a Dispatcher and Operations Manager and ultimately serving as a Location Manager. Chris was one of the original employees at PBS and, as such, is intimately knowledgeable of our processes, systems, core values and focus on customer service. Chris enhanced his operations experience considerably when he spent time on the road as an Outside Sales Representative thus giving him a unique perspective of what it takes to service a customer properly.




Steve Hamilton
– Purchasing Manager

Steve has over 30 years experience in the building materials business. He has served in numerous capacities in the industry with a national building materials dealer including, Director of Cost and Pricing, General Manager and Sales Manager. Steve currently handles purchasing and pricing for our Wilmington market. His extensive background in purchasing, sales and pricing brings a wealth of knowledge to the PBS team that serves to ensure stability in product access and related pricing. /p>





Wilmington Administrative



Terri Harrell – Credit Manager

Our company roster includes Terri Harrell as our Credit Manager. Along with our Management Team, they bring a wealth of experience where the focus is clearly on making our company “easy to do business with.






Wilmington Sales Team



Our sales team is comprised of 5 Account Managers who are supported administratively by 2 Account Coordinators. With a varied range of experiences and backgrounds this group shares one commonality: a burning desire to provide the customer with a level of service that is unequalled. Collectively this group possesses more than 125 years of experience in the building or building material distribution business! As such, when you elect to purchase your materials from Professional Builders Supply, you have 125 years of experience working for you.




Wilmington Directions


Wilmington, North Carolina
Wilmington Location:
Professional Builders Supply - Wilmington
111 Military Cutoff Road
Wilmington, NC 28405
910-386-4300 (Office)
Wilmington, NC Directions:
From I-40 East
Head south on I-40 E
8.6 mi
Take exit 420 toward US-117 N/Carolina 132 N
0.3 mi
Turn right onto Gordon Rd
2.7 mi
Turn left onto Military Cutoff Rd
Destination will be on the right



Tour Wilmington Facility


Take a photographic tour of Professional Builders Supply Wilmington, NC.






Wilmington Contacts


General Information

Professional Builders Supply, LLC
Address is 111 Military Cutoff Road
Wilmington, NC 28405
910-386-4300 (Office)

Would you like to become a customer?

Contact Terri Harrell

terri.harrell@pb-supply.com
910-386-4300

Would you like to sell us your product?

Contact Steve Hamilton

steve.hamilton@pb-supply.com
910-386-4300

Would you like to become a part of our team?

Beth Clarke
– Executive Assistant/Human Resources
beth.clarke@pb-supply.com
919-380-3400

Other:

Chris Wilkins
– Operations Manager
chris.wilkins@pb-supply.com
910-386-4300









Wilmington Products


MW Windows & Doors Weather Shield Monarch Windows and Doors PlyGem Eagle








Wilmington Green Products


Navigating green definitions, specifications and qualifications can be difficult. We’ve invested numerous hours in gaining an education and understanding of green products and green building. Our experience is available to you as our customer. Please feel free to contact Kevin Kusilek to discuss your specific green goals.



Direct Your “Green” Inquires to:
Kevin Kusilek – Premium Window Division Manager
Email: kevin.kusilek@pb-supply.com
Phone: 919-380-3400


What makes a product “green” Building green means incorporating environmental considerations and resource efficiency into every step of the home building and land development process to minimize environmental impact. That means that during the design, construction, and operation of a home, the home’s overall impact on the environment is taken into account.

Green Products fall under these six basic categories:

  1. Lot Design, Preparation and Development
  2. Resource Efficiency
  3. Energy Efficiency
  4. Water Efficiency
  5. Indoor Environmental Quality
  6. Operation, Maintenance and Building Owner Education

Below are Green Organizations that will help you build & understand Green Certifications:

NAHB National Green Building Program Certified Green Dealer Program U.S. Green Building Council – LEED Programs Energy Star Forest Stewardship Council Sustainable Forestry Initiative Scientific Certification Systems Green Home Builders of the Triangle

Our “Green Products” that will give you specific information regarding possible Green certification points:

Windows & Doors Roof Decking,Flooring & Wall Sheathing House Wrap & Flashing Siding Mouldings & Trim Decking Adhesives & Caulks








EcoVantage

GE Titebond