Success Stories

We have coined terms including “hyper-sensitive customer service” and “performing the ridiculous” to describe what we do every day. “…it’s about the service!!!^®” is not just a tag line, it’s a way of life.

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To reinforce this concept, we routinely collect “success stories” about how our Associates have done just that. While a visit to our lobby will provide you a more comprehensive view of these stories, we have included a few interesting examples of what has become part of the culture at Professional Builders Supply:

In January, a Professional Builders Supply (PBS) truck carrying a large entry door for one of the company’s newer accounts was blocked at a subdivision entrance due to asphalt work. For many suppliers, that would have been a perfectly good reason why the delivery couldn’t be made at the time promised. But it wasn’t good enough for PBS. The two committed associates making the delivery locked up the truck and carried the door, on foot, more than a mile for an on-time jobsite drop-off.

Success Story January 2007

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“Van/ Dan, wanted to share a quick little story that one of our field supers tells everyone about his experience at Professional Builder’s: Field manager goes to your shop to pick up some plywood. First he is surprised that he is issued a ticket for the pick up. Apparently other vendors don’t track yard pick ups with paperwork. As if the ticket isn’t enough, he pulls into the shed (his words) to pick up the plywood. As he opens his truck door, one of the guys in the yard closes the doors and says “No, you sit, we got it.” Stunned, he says, “what, sit?” Yard guy says, “yep, you sit we’ve got it.” Field manager says, “I’m not going to just sit here and let you load my truck, I can’t do that.” Yard guys, (two of them now working to load the truck) “yep, honestly we have it, you sit.” As the field manager is telling the story, he gestures how the guys are lifting the plywood and setting it in the back of truck. Field manager continues with his audience. “Can you believe it, they wanted me to sit in my freakin’ truck and like take a nap or something while they’re loading my truck.” The story continues, “I couldn’t do it, I just couldn’t sit and let them work, so I jumped out and asked if I could help them load my own truck, but I didn’t wait for an answer I just grabbed a sheet on my own and started loading.” The story ends with the field manager asking his audience if they have ever been to PBS. If the audience says, “no”, the field manager explains in great detail the pick up process, the cleanliness of the shop, how everything is neat and orderly, how no garbage is laying around, how there are not tumble weeds blowing across the yard (not sure how that is relevant, but I have heard it several times now) and how everybody needs to go to PBS for a pick up b/c they will just not believe it. In summary, I believe that you have a true fan and advocate here in our company.”

Success Story From a customer
E-Mail, dated May 2007

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Our Account Manager received a call from a customer looking for 100 pieces of special order “CDX” plywood – which is a material we do not keep in stock. The call came in after lunch and the customer needed in on the first load in the following day’s delivery. The delivery team arranged to have our truck stop by our supplier, pick up the material and have it delivered to the job site within one hour of the call. That is exactly what we mean by “Customer Commitment!”

Success Story Reported in
October 2007

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Community Involvement

Giving Back To The Community… At Professional Builders Supply, we consider it a privilege and a responsibility to support the community that supports us. We are proud to have provided contributions, either financial or in the form of tiem and energy, to the following organizations:

Affiliations

“Being focused on your customers’ profitability is what separates the great building material yard from the average. Professional Builders Supply works diligently to be sure their customers profitability is their number 1 concern.” – Larry W. Adams
Southern Building Material Association, Inc.

Lumbermens Merchandising Corporation

Wake Forest Chamber of Commerce

History

Our most important asset is our people. Our truck drivers and warehouse personnel are treated with the same level of respect as our owners. Our philosophy is simple; if we hire the best people, take care of them, treat them with honesty and respect, they will, in turn, do the same for our customers.

Professional Builders Supply was founded in 2003 in Raleigh with one fundamental premise …it’s about the service!!!^® With a clear focus on providing the local, custom home builder with quality building materials and an unequalled level of service, Professional Builders Supply set about building a reputation based on dependability, honesty and integrity. The company has quickly developed a high profile in the Triangle Community recently being named one of the Triangle’s Best Places to Work by the Triangle Business Journal.

That award was followed shortly thereafter by being named the #2 fastest growing company in the Triangle….quite a feat for a company that is only 4 years old. Our customer list today boasts the names of most of the Triangle’s finest custom home builders. Give us an opportunity to show you the difference… it’s about the service!!!^® Why Buy From Professional Builders Supply? Our “Customer Commitment” clearly defines what you can expect from us! Specific examples of unequalled Customer Service

Our Corporate Team

Our Management Team, while relatively young and energetic, collectively possess over 100 years of experience specifically in the building supply business. This same group has had direct responsibility for the management and oversight of more than 25 individual building supply operations, including 6 different individuals who have managed a location for a national building material supplier.

Professional Builders Supply was Van’s brainchild born out of a desire to be closer to home, a burning entrepreneurial instinct and a frustration with the lack of focus on the customer and the employee at a big company. Van saw a unique opportunity in a market where the local, custom builder was quickly being overlooked by most suppliers. He put together a team of highly qualified employees and a team of investors who were not only highly regarded businessmen but also personal friends. Van grew up in Burlington, North Carolina where his father was a custom home builder. He attended East Carolina University and graduated with a B.S. Accounting. More about Van

Steve came to the Company with over 27 years experience as CFO, Controller, Consultant and Certified Public Accountant. His background includes experience in Finance, Treasury, Information Systems, Human Resource and Administrative management, which made him a perfect fit for leading our administrative services team. More about Steve

Beth has been with us since 2010 and handles many of our Human Resource functions in addition to being Van’s Executive Assistant. Beth has 12 years of experience in the industry, including administration, human resources, sales/customer service, location management and Incentive Travel planning. Beth and her son reside in Wake Forest.

Angela has 16 years of experience in financial accounting which includes industries such as state-wide group homes, insurance sales and fast food restaurants. Though the building supply industry is new, Angela is up for the challenge. She attended North Carolina Wesleyan College with a B.S. in Accounting. She and her husband along with their two children, reside in Garner.

Lora has been with us since 2009 and handles all of our accounts payable processes. Through her career, she held positions in accounting, customer support, project management, and inventory control supporting several industries including manufacturing, retail, construction and pension plan management. Lora and her husband Ron reside in Holly Springs.

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